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Elements and Performance Criteria

  1. Determine job requirements
  2. Prepare to provide linen rental
  3. Coordinate delivery and collection timetables
  4. Complete linen rental

Range Statement

This field allows for different work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included.

Workplace procedures include one or more of the following:

requirements prescribed by legislation, awards, agreements and conditions of employment

SOPs

work instructions

oral, written and visual communication

quality practices, including responsibility for maintenance of own work quality and contribution to quality improvement of team or section output

housekeeping

tasks related to environmental protection, waste disposal, pollution control and recycling

WHS practices

Australian Standards include:

the relevant industry or Australian Standards that are current at the time this unit is being undertaken

Typical linen requirements include one or more of the following:

bedding and bathroom linen for motels

table and kitchen linen for a restaurant

hospital linen

institution linen

Linen quality standards include one or more of the following:

guidelines or linen conventions for a particular industry

guidelines or linen conventions for a particular industry sector or service level

requirements of similar or known enterprises

Pickup and delivery details include the following:

required volume and client location

production and ordering requirements

pickup and delivery schedule

Performance Evidence

Evidence required to demonstrate competence in this unit must be relevant to and satisfy the requirements of the elements and performance criteria, and include:

reading and following work instructions, standard operating procedures (SOPs), safe work practices and other reference material

complying with relevant standards

identifying and confirming client requirements on at least two (2) occasions

calculating required volume and frequency of linen order

calculating accurate costing

coordinating despatch, delivery and collection timetables on at least two (2) occasions

documenting rental orders and schedules on at least two (2) occasions

communicating effectively with clients and production personnel to confirm orders and delivery and collection requirements

finalising linen rental orders and schedules, and documenting according to workplace procedures

maintaining accurate records.

Knowledge Evidence

Evidence must be provided that demonstrates knowledge of:

safe work practices and procedures and use of personal protective equipment (PPE)

relevant Australian Standards

types and functions of various linen for table, bed, bath and kitchen use:

colour

size

weight

warmth

fibre

design

stain resistance

durability

quality standards for linen use in the hospitality and health industries

hygiene and infection control guidelines

laundry processing requirements

numeracy and calculations for volume, size and weight

ordering and scheduling guidelines

despatch and receival procedures

workplace procedures

practices for recording and reporting.